Last updated: January 31, 2022
Thank you for choosing to be part of our community at Tangocrypto ("Company," "we," "us," or "our"). We are committed to protecting your personal information and right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at [email protected].
The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. Items in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.
Please note that this Policy does not apply to information collected through third-party websites or services that you may access through the Services or that you submit to us through email, text message or other electronic message or offline.
If you are visiting the Sites from the European Union (EU), see our Notice to EU Data Subjects below for our legal bases for processing and transfer of your data.
INFORMATION WE COLLECT
The personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the express an interest in obtaining information about us or our products and participate in activities on the (such as by posting messages in our online forums or entering competitions, contests or giveaways) or otherwise when you contact us. Information we collect from you may include:
- - Identity information, such as your first name, last name, username or similar identifier, title, date of birth and gender.
- - Contact information, such as your postal address, email address and telephone number.
- - Profile information, such as your username and password, interests, preferences, feedback and survey responses.
- - Feedback and correspondence, such as information you provide in your responses to surveys when you participate in market research activities, report a problem with Service, receive customer support or otherwise correspond with us.
- - Financial information, such as your credit card or other payment card details.
- - Transaction information, such as details about purchases you make through the Service and billing details.
- - Usage information, such as information about how you use the Service and interact with us.
- - Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them.
- - Technical information, such as your application programming interface (API)-key, account number and network information regarding transactions.
Information automatically collected
Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our website.
We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country location, information about how and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our internal analytics and reporting purposes.
We also may use Google Analytics to help us offer you an optimized user experience. You can find more information about Google Analytics use of your personal data here: https://www.google.com/analytics/terms/us.html.
We use Segment, an event tracking tool, in some of our Services in order to better understand how you are using the Sites. You can find more information about Segment's use of your personal data here: https://segment.com/docs/legal/privacy/.
We also use Heap in some of our Services in order to better understand how you are using the Sites. You can find more information about Heap's use of your personal data here: https://heap.io/privacy
Information we will never collect
We will never ask you to share your private keys or wallet seed. Never trust anyone or any site that asks you to enter your private keys or wallet seed.
Information we get from others
We may get information about you from other third party sources and we may add this to information we get from your use of the Services. Such information may include Google SSO.
USE OF PERSONAL INFORMATION
Provide our services
We process your personal data in order to provide you with our services and to communicate with you when administering your account, your purchases, processing your contact information in connection with you accessing our services, invoicing, financial reporting and providing support, training, professional services and general information regarding our services to you. Our processing for the purpose of providing our services is based on our legitimate interest to do so or on your prior consent.
Improve our services
We process your personal data to improve our services and make them easier and better to use, including but not limited to testing troubleshooting, fixing bugs. We will produce statistics on and analyse how you use our services perform market research and customer satisfaction surveys and get your feedback. For these purposes, we also use your personal data based on your web activity and activity associated with emails we send to you, including how you use our website and services, your interests, professional title and company and similarities with other users’ interests and user patterns. If you have created an account for our services, we process your personal data to handle IT-security incidents and matters for the purpose of generally improving the security of our IT systems, by creating and keeping, for a period of 12 months from its creation, a log file on how you use our website and services. Our processing for the purpose of improving our services is based on our legitimate interest to do so.
We also use your personal data to communicate with you about our services, to inform you about our terms and conditions and to send you marketing messages. You may opt out from further marketing messages at any time by using the un-subscription link provided in every marketing message. Our processing for the purpose of direct marketing is based on our legitimate interest to promote our services or on your prior consent.
SHARING OF PERSONAL INFORMATION
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations. We may process or share the data that we hold based on the following legal basis. More specifically, we may need to process your data or share your personal information in the following situations:
- - Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or for a portion of our business to another company.
- - Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
- - Other: You may permit us to share your personal information with other companies or entities of your choosing. Those uses will be subject to the privacy policies of the recipient entity or entities.
SSO AND SOCIAL LOGINS
If you choose to register or log in to our services using a social media account, we may have access to certain information about you.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party SSO provider. We recommend that you review their privacy and understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
We may transfer, store, and process your information in countries other than your own. Some of our servers are located in the United States. If you are accessing our from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities third parties with whom we may share your personal information, in other countries
If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.
HOW INFORMATION IS SECURED
In some circumstances, we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
We employ industry-standard security measures designed to protect the security of all information submitted through the Services. However, the security of information transmitted through the internet can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data. Users of the Services are responsible for maintaining the security of any password, biometrics, user ID or another form of authentication involved in obtaining access to password protected or secure areas of any of our digital services. In order to protect you and your data, we may suspend your use of any of the Services, without notice, pending an investigation, if any breach of security is suspected.
HOW LONG DO WE KEEP YOUR INFORMATION
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or pe(such as tax, accounting or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information. We have routines in place to remove personal data that is no longer necessary or allowed to store, including removing personal data related to deleted accounts at least once a year.
WHAT ARE YOUR PRIVACY RIGHTS
You may review, change, or terminate your account at any time. If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm .
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example, to send you service-related necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
We will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
NOTICE TO EU DATA SUBJECTS
Some of the information you provide us may constitute sensitive data as defined in the GDPR (also referred to as special categories of personal data), including identification of your race or ethnicity on government-issued identification documents.
Legal Bases for Processing
We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing of your personal information, which are described in the table below. If you have questions about the legal bases under which we process your personal information, contact us at [email protected].
Use for New Purposes
Under the GDPR, you have certain rights regarding your personal information. You may ask us to take the following actions in relation to the personal information that we hold:
- - Opt-out: Stop sending you direct marketing communications which you have previously consented to receive. We may continue to send you Service-related and other non-marketing communications.
- - Access: Provide you with information about our processing of your personal information and give you access to your personal information.
- - Correct: Update or correct inaccuracies in your personal information.
- - Delete: Delete your personal information.
- - Transfer: Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- - Restrict: Restrict the processing of your personal information.
- - Object: Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You can submit these requests by email to [email protected]. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or respond to your requests regarding your personal information, you may contact us at [email protected] or submit a complaint to the data protection regulator in your jurisdiction.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE